Global Contact Center as a Service Market Size, Status and Forecast 2024-2031

Report ID: 949600 | Published Date: Nov 2024 | No. of Page: 129 | Base Year: 2023 | Rating: 3.9 | Webstory: Check our Web story
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1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Contact Center as a Service Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
        1.2.2 Onshore Outsourcing
        1.2.3 Offshore Outsourcing
    1.3 Market by Application
        1.3.1 Global Contact Center as a Service Market Share by Application: 2016 VS 2021 VS 2027
        1.3.2 Telecom & IT
        1.3.3 BFSI
        1.3.4 Healthcare & Life Sciences
        1.3.5 Government & Public
        1.3.6 Retail & Consumer Goods
        1.3.7 Others
    1.4 Study Objectives
    1.5 Years Considered

2 Global Growth Trends
    2.1 Global Contact Center as a Service Market Perspective (2016-2027)
    2.2 Contact Center as a Service Growth Trends by Regions
        2.2.1 Contact Center as a Service Market Size by Regions: 2016 VS 2021 VS 2027
        2.2.2 Contact Center as a Service Historic Market Share by Regions (2016-2021)
        2.2.3 Contact Center as a Service Forecasted Market Size by Regions (2022-2027)
    2.3 Contact Center as a Service Industry Dynamic
        2.3.1 Contact Center as a Service Market Trends
        2.3.2 Contact Center as a Service Market Drivers
        2.3.3 Contact Center as a Service Market Challenges
        2.3.4 Contact Center as a Service Market Restraints

3 Competition Landscape by Key Players
    3.1 Global Top Contact Center as a Service Players by Revenue
        3.1.1 Global Top Contact Center as a Service Players by Revenue (2016-2021)
        3.1.2 Global Contact Center as a Service Revenue Market Share by Players (2016-2021)
    3.2 Global Contact Center as a Service Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
    3.3 Players Covered: Ranking by Contact Center as a Service Revenue
    3.4 Global Contact Center as a Service Market Concentration Ratio
        3.4.1 Global Contact Center as a Service Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Contact Center as a Service Revenue in 2020
    3.5 Contact Center as a Service Key Players Head office and Area Served
    3.6 Key Players Contact Center as a Service Product Solution and Service
    3.7 Date of Enter into Contact Center as a Service Market
    3.8 Mergers & Acquisitions, Expansion Plans

4 Contact Center as a Service Breakdown Data by Type
    4.1 Global Contact Center as a Service Historic Market Size by Type (2016-2021)
    4.2 Global Contact Center as a Service Forecasted Market Size by Type (2022-2027)

5 Contact Center as a Service Breakdown Data by Application
    5.1 Global Contact Center as a Service Historic Market Size by Application (2016-2021)
    5.2 Global Contact Center as a Service Forecasted Market Size by Application (2022-2027)

6 North America
    6.1 North America Contact Center as a Service Market Size (2016-2027)
    6.2 North America Contact Center as a Service Market Size by Type
        6.2.1 North America Contact Center as a Service Market Size by Type (2016-2021)
        6.2.2 North America Contact Center as a Service Market Size by Type (2022-2027)
        6.2.3 North America Contact Center as a Service Market Size by Type (2016-2027)
    6.3 North America Contact Center as a Service Market Size by Application
        6.3.1 North America Contact Center as a Service Market Size by Application (2016-2021)
        6.3.2 North America Contact Center as a Service Market Size by Application (2022-2027)
        6.3.3 North America Contact Center as a Service Market Size by Application (2016-2027)
    6.4 North America Contact Center as a Service Market Size by Country
        6.4.1 North America Contact Center as a Service Market Size by Country (2016-2021)
        6.4.2 North America Contact Center as a Service Market Size by Country (2022-2027)
        6.4.3 United States
        6.4.4 Canada

7 Europe
    7.1 Europe Contact Center as a Service Market Size (2016-2027)
    7.2 Europe Contact Center as a Service Market Size by Type
        7.2.1 Europe Contact Center as a Service Market Size by Type (2016-2021)
        7.2.2 Europe Contact Center as a Service Market Size by Type (2022-2027)
        7.2.3 Europe Contact Center as a Service Market Size by Type (2016-2027)
    7.3 Europe Contact Center as a Service Market Size by Application
        7.3.1 Europe Contact Center as a Service Market Size by Application (2016-2021)
        7.3.2 Europe Contact Center as a Service Market Size by Application (2022-2027)
        7.3.3 Europe Contact Center as a Service Market Size by Application (2016-2027)
    7.4 Europe Contact Center as a Service Market Size by Country
        7.4.1 Europe Contact Center as a Service Market Size by Country (2016-2021)
        7.4.2 Europe Contact Center as a Service Market Size by Country (2022-2027)
        7.4.3 Germany
        7.4.4 France
        7.4.5 U.K.
        7.4.6 Italy
        7.4.7 Russia
        7.4.8 Nordic

8 Asia-Pacific
    8.1 Asia-Pacific Contact Center as a Service Market Size (2016-2027)
    8.2 Asia-Pacific Contact Center as a Service Market Size by Type
        8.2.1 Asia-Pacific Contact Center as a Service Market Size by Type (2016-2021)
        8.2.2 Asia-Pacific Contact Center as a Service Market Size by Type (2022-2027)
        8.2.3 Asia-Pacific Contact Center as a Service Market Size by Type (2016-2027)
    8.3 Asia-Pacific Contact Center as a Service Market Size by Application
        8.3.1 Asia-Pacific Contact Center as a Service Market Size by Application (2016-2021)
        8.3.2 Asia-Pacific Contact Center as a Service Market Size by Application (2022-2027)
        8.3.3 Asia-Pacific Contact Center as a Service Market Size by Application (2016-2027)
    8.4 Asia-Pacific Contact Center as a Service Market Size by Region
        8.4.1 Asia-Pacific Contact Center as a Service Market Size by Region (2016-2021)
        8.4.2 Asia-Pacific Contact Center as a Service Market Size by Region (2022-2027)
        8.4.3 China
        8.4.4 Japan
        8.4.5 South Korea
        8.4.6 Southeast Asia
        8.4.7 India
        8.4.8 Australia

9 Latin America
    9.1 Latin America Contact Center as a Service Market Size (2016-2027)
    9.2 Latin America Contact Center as a Service Market Size by Type
        9.2.1 Latin America Contact Center as a Service Market Size by Type (2016-2021)
        9.2.2 Latin America Contact Center as a Service Market Size by Type (2022-2027)
        9.2.3 Latin America Contact Center as a Service Market Size by Type (2016-2027)
    9.3 Latin America Contact Center as a Service Market Size by Application
        9.3.1 Latin America Contact Center as a Service Market Size by Application (2016-2021)
        9.3.2 Latin America Contact Center as a Service Market Size by Application (2022-2027)
        9.3.3 Latin America Contact Center as a Service Market Size by Application (2016-2027)
    9.4 Latin America Contact Center as a Service Market Size by Country
        9.4.1 Latin America Contact Center as a Service Market Size by Country (2016-2021)
        9.4.2 Latin America Contact Center as a Service Market Size by Country (2022-2027)
        9.4.3 Mexico
        9.4.4 Brazil

10 Middle East & Africa
    10.1 Middle East & Africa Contact Center as a Service Market Size (2016-2027)
    10.2 Middle East & Africa Contact Center as a Service Market Size by Type
        10.2.1 Middle East & Africa Contact Center as a Service Market Size by Type (2016-2021)
        10.2.2 Middle East & Africa Contact Center as a Service Market Size by Type (2022-2027)
        10.2.3 Middle East & Africa Contact Center as a Service Market Size by Type (2016-2027)
    10.3 Middle East & Africa Contact Center as a Service Market Size by Application
        10.3.1 Middle East & Africa Contact Center as a Service Market Size by Application (2016-2021)
        10.3.2 Middle East & Africa Contact Center as a Service Market Size by Application (2022-2027)
        10.3.3 Middle East & Africa Contact Center as a Service Market Size by Application (2016-2027)
    10.4 Middle East & Africa Contact Center as a Service Market Size by Country
        10.4.1 Middle East & Africa Contact Center as a Service Market Size by Country (2016-2021)
        10.4.2 Middle East & Africa Contact Center as a Service Market Size by Country (2022-2027)
        10.4.3 Turkey
        10.4.4 Saudi Arabia
        10.4.5 UAE

11 Key Players Profiles
    11.1 Five9
        11.1.1 Five9 Company Details
        11.1.2 Five9 Business Overview
        11.1.3 Five9 Contact Center as a Service Introduction
        11.1.4 Five9 Revenue in Contact Center as a Service Business (2016-2021)
        11.1.5 Five9 Recent Development
    11.2 inContact
        11.2.1 inContact Company Details
        11.2.2 inContact Business Overview
        11.2.3 inContact Contact Center as a Service Introduction
        11.2.4 inContact Revenue in Contact Center as a Service Business (2016-2021)
        11.2.5 inContact Recent Development
    11.3 Talkdesk
        11.3.1 Talkdesk Company Details
        11.3.2 Talkdesk Business Overview
        11.3.3 Talkdesk Contact Center as a Service Introduction
        11.3.4 Talkdesk Revenue in Contact Center as a Service Business (2016-2021)
        11.3.5 Talkdesk Recent Development
    11.4 Genesys
        11.4.1 Genesys Company Details
        11.4.2 Genesys Business Overview
        11.4.3 Genesys Contact Center as a Service Introduction
        11.4.4 Genesys Revenue in Contact Center as a Service Business (2016-2021)
        11.4.5 Genesys Recent Development
    11.5 8x8
        11.5.1 8x8 Company Details
        11.5.2 8x8 Business Overview
        11.5.3 8x8 Contact Center as a Service Introduction
        11.5.4 8x8 Revenue in Contact Center as a Service Business (2016-2021)
        11.5.5 8x8 Recent Development
    11.6 NewVoiceMedia
        11.6.1 NewVoiceMedia Company Details
        11.6.2 NewVoiceMedia Business Overview
        11.6.3 NewVoiceMedia Contact Center as a Service Introduction
        11.6.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2016-2021)
        11.6.5 NewVoiceMedia Recent Development
    11.7 Serenova
        11.7.1 Serenova Company Details
        11.7.2 Serenova Business Overview
        11.7.3 Serenova Contact Center as a Service Introduction
        11.7.4 Serenova Revenue in Contact Center as a Service Business (2016-2021)
        11.7.5 Serenova Recent Development
    11.8 Connect First
        11.8.1 Connect First Company Details
        11.8.2 Connect First Business Overview
        11.8.3 Connect First Contact Center as a Service Introduction
        11.8.4 Connect First Revenue in Contact Center as a Service Business (2016-2021)
        11.8.5 Connect First Recent Development
    11.9 Noble Systems
        11.9.1 Noble Systems Company Details
        11.9.2 Noble Systems Business Overview
        11.9.3 Noble Systems Contact Center as a Service Introduction
        11.9.4 Noble Systems Revenue in Contact Center as a Service Business (2016-2021)
        11.9.5 Noble Systems Recent Development
    11.10 Cisco (BroadSoft)
        11.10.1 Cisco (BroadSoft) Company Details
        11.10.2 Cisco (BroadSoft) Business Overview
        11.10.3 Cisco (BroadSoft) Contact Center as a Service Introduction
        11.10.4 Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2016-2021)
        11.10.5 Cisco (BroadSoft) Recent Development
    11.11 Evolve IP
        11.11.1 Evolve IP Company Details
        11.11.2 Evolve IP Business Overview
        11.11.3 Evolve IP Contact Center as a Service Introduction
        11.11.4 Evolve IP Revenue in Contact Center as a Service Business (2016-2021)
        11.11.5 Evolve IP Recent Development
    11.12 Nuance
        11.12.1 Nuance Company Details
        11.12.2 Nuance Business Overview
        11.12.3 Nuance Contact Center as a Service Introduction
        11.12.4 Nuance Revenue in Contact Center as a Service Business (2016-2021)
        11.12.5 Nuance Recent Development
    11.13 Talkdesk
        11.13.1 Talkdesk Company Details
        11.13.2 Talkdesk Business Overview
        11.13.3 Talkdesk Contact Center as a Service Introduction
        11.13.4 Talkdesk Revenue in Contact Center as a Service Business (2016-2021)
        11.13.5 Talkdesk Recent Development
    11.14 Genesys
        11.14.1 Genesys Company Details
        11.14.2 Genesys Business Overview
        11.14.3 Genesys Contact Center as a Service Introduction
        11.14.4 Genesys Revenue in Contact Center as a Service Business (2016-2021)
        11.14.5 Genesys Recent Development
    11.15 NewVoiceMedia
        11.15.1 NewVoiceMedia Company Details
        11.15.2 NewVoiceMedia Business Overview
        11.15.3 NewVoiceMedia Contact Center as a Service Introduction
        11.15.4 NewVoiceMedia Revenue in Contact Center as a Service Business (2016-2021)
        11.15.5 NewVoiceMedia Recent Development
    11.16 Content Guru
        11.16.1 Content Guru Company Details
        11.16.2 Content Guru Business Overview
        11.16.3 Content Guru Contact Center as a Service Introduction
        11.16.4 Content Guru Revenue in Contact Center as a Service Business (2016-2021)
        11.16.5 Content Guru Recent Development
    11.17 Puzzel (Intelecom)
        11.17.1 Puzzel (Intelecom) Company Details
        11.17.2 Puzzel (Intelecom) Business Overview
        11.17.3 Puzzel (Intelecom) Contact Center as a Service Introduction
        11.17.4 Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2016-2021)
        11.17.5 Puzzel (Intelecom) Recent Development
    11.18 Orange Business
        11.18.1 Orange Business Company Details
        11.18.2 Orange Business Business Overview
        11.18.3 Orange Business Contact Center as a Service Introduction
        11.18.4 Orange Business Revenue in Contact Center as a Service Business (2016-2021)
        11.18.5 Orange Business Recent Development
    11.18 Services
        .1 Services Company Details
        .2 Services Business Overview
        .3 Services Contact Center as a Service Introduction
        .4 Services Revenue in Contact Center as a Service Business (2016-2021)
        .5 Services Recent Development
    11.20 Capgemini
        11.20.1 Capgemini Company Details
        11.20.2 Capgemini Business Overview
        11.20.3 Capgemini Contact Center as a Service Introduction
        11.20.4 Capgemini Revenue in Contact Center as a Service Business (2016-2021)
        11.20.5 Capgemini Recent Development
    11.21 BT
        11.21.1 BT Company Details
        11.21.2 BT Business Overview
        11.21.3 BT Contact Center as a Service Introduction
        11.21.4 BT Revenue in Contact Center as a Service Business (2016-2021)
        11.21.5 BT Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details
List of Tables
    Table 1. Global Contact Center as a Service Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
    Table 2. Key Players of Onshore Outsourcing
    Table 3. Key Players of Offshore Outsourcing
    Table 4. Global Contact Center as a Service Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027
    Table 5. Global Contact Center as a Service Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
    Table 6. Global Contact Center as a Service Market Size by Regions (2016-2021) & (US$ Million)
    Table 7. Global Contact Center as a Service Market Share by Regions (2016-2021)
    Table 8. Global Contact Center as a Service Forecasted Market Size by Regions (2022-2027) & (US$ Million)
    Table 9. Global Contact Center as a Service Market Share by Regions (2022-2027)
    Table 10. Contact Center as a Service Market Trends
    Table 11. Contact Center as a Service Market Drivers
    Table 12. Contact Center as a Service Market Challenges
    Table 13. Contact Center as a Service Market Restraints
    Table 14. Global Contact Center as a Service Revenue by Players (2016-2021) & (US$ Million)
    Table 15. Global Contact Center as a Service Market Share by Players (2016-2021)
    Table 16. Global Top Contact Center as a Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center as a Service as of 2020)
    Table 17. Ranking of Global Top Contact Center as a Service Companies by Revenue (US$ Million) in 2020
    Table 18. Global 5 Largest Players Market Share by Contact Center as a Service Revenue (CR5 and HHI) & (2016-2021)
    Table 19. Key Players Headquarters and Area Served
    Table 20. Key Players Contact Center as a Service Product Solution and Service
    Table 21. Date of Enter into Contact Center as a Service Market
    Table 22. Mergers & Acquisitions, Expansion Plans
    Table 23. Global Contact Center as a Service Market Size by Type (2016-2021) (US$ Million)
    Table 24. Global Contact Center as a Service Revenue Market Share by Type (2016-2021)
    Table 25. Global Contact Center as a Service Forecasted Market Size by Type (2022-2027) (US$ Million)
    Table 26. Global Contact Center as a Service Revenue Market Share by Type (2022-2027) & (US$ Million)
    Table 27. Global Contact Center as a Service Market Size Share by Application (2016-2021) & (US$ Million)
    Table 28. Global Contact Center as a Service Revenue Market Share by Application (2016-2021)
    Table 29. Global Contact Center as a Service Forecasted Market Size by Application (2022-2027) (US$ Million)
    Table 30. Global Contact Center as a Service Revenue Market Share by Application (2022-2027) & (US$ Million)
    Table 31. North America Contact Center as a Service Market Size by Type (2016-2021) (US$ Million)
    Table 32. North America Contact Center as a Service Market Size by Type (2022-2027) & (US$ Million)
    Table 33. North America Contact Center as a Service Market Size by Application (2016-2021) (US$ Million)
    Table 34. North America Contact Center as a Service Market Size by Application (2022-2027) & (US$ Million)
    Table 35. North America Contact Center as a Service Market Size by Country (2016-2021) & (US$ Million) 
    Table 36. North America Contact Center as a Service Market Size by Country (2022-2027) & (US$ Million) 
    Table 37. Europe Contact Center as a Service Market Size by Type (2016-2021) (US$ Million)
    Table 38. Europe Contact Center as a Service Market Size by Type (2022-2027) & (US$ Million)
    Table 39. Europe Contact Center as a Service Market Size by Application (2016-2021) (US$ Million)
    Table 40. Europe Contact Center as a Service Market Size by Application (2022-2027) & (US$ Million)
    Table 41. Europe Contact Center as a Service Market Size by Country (2016-2021) & (US$ Million) 
    Table 42. Europe Contact Center as a Service Market Size by Country (2022-2027) & (US$ Million) 
    Table 43. Asia-Pacific Contact Center as a Service Market Size by Type (2016-2021) (US$ Million)
    Table 44. Asia-Pacific Contact Center as a Service Market Size by Type (2022-2027) & (US$ Million)
    Table 45. Asia-Pacific Contact Center as a Service Market Size by Application (2016-2021) (US$ Million)
    Table 46. Asia-Pacific Contact Center as a Service Market Size by Application (2022-2027) & (US$ Million)
    Table 47. Asia-Pacific Contact Center as a Service Market Size by Region (2016-2021) & (US$ Million) 
    Table 48. Asia-Pacific Contact Center as a Service Market Size by Region (2022-2027) & (US$ Million) 
    Table 49. Latin America Contact Center as a Service Market Size by Type (2016-2021) (US$ Million)
    Table 50. Latin America Contact Center as a Service Market Size by Type (2022-2027) & (US$ Million)
    Table 51. Latin America Contact Center as a Service Market Size by Application (2016-2021) (US$ Million)
    Table 52. Latin America Contact Center as a Service Market Size by Application (2022-2027) & (US$ Million)
    Table 53. Latin America Contact Center as a Service Market Size by Country (2016-2021) & (US$ Million) 
    Table 54. Latin America Contact Center as a Service Market Size by Country (2022-2027) & (US$ Million) 
    Table 55. Middle East & Africa Contact Center as a Service Market Size by Type (2016-2021) (US$ Million)
    Table 56. Middle East & Africa Contact Center as a Service Market Size by Type (2022-2027) & (US$ Million)
    Table 57. Middle East & Africa Contact Center as a Service Market Size by Application (2016-2021) (US$ Million)
    Table 58. Middle East & Africa Contact Center as a Service Market Size by Application (2022-2027) & (US$ Million)
    Table 59. Middle East & Africa Contact Center as a Service Market Size by Country (2016-2021) & (US$ Million) 
    Table 60. Middle East & Africa Contact Center as a Service Market Size by Country (2022-2027) & (US$ Million) 
    Table 61. Five9 Company Details
    Table 62. Five9 Business Overview
    Table 63. Five9 Contact Center as a Service Product
    Table 64. Five9 Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 65. Five9 Recent Development
    Table 66. inContact Company Details
    Table 67. inContact Business Overview
    Table 68. inContact Contact Center as a Service Product
    Table 69. inContact Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 70. inContact Recent Development
    Table 71. Talkdesk Company Details
    Table 72. Talkdesk Business Overview
    Table 73. Talkdesk Contact Center as a Service Product
    Table 74. Talkdesk Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 75. Talkdesk Recent Development
    Table 76. Genesys Company Details
    Table 77. Genesys Business Overview
    Table 78. Genesys Contact Center as a Service Product
    Table 79. Genesys Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 80. Genesys Recent Development
    Table 81. 8x8 Company Details
    Table 82. 8x8 Business Overview
    Table 83. 8x8 Contact Center as a Service Product
    Table 84. 8x8 Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 85. 8x8 Recent Development
    Table 86. NewVoiceMedia Company Details
    Table 87. NewVoiceMedia Business Overview
    Table 88. NewVoiceMedia Contact Center as a Service Product
    Table 89. NewVoiceMedia Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 90. NewVoiceMedia Recent Development
    Table 91. Serenova Company Details
    Table 92. Serenova Business Overview
    Table 93. Serenova Contact Center as a Service Product
    Table 94. Serenova Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 95. Serenova Recent Development
    Table 96. Connect First Company Details
    Table 97. Connect First Business Overview
    Table 98. Connect First Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 99. Connect First Recent Development
    Table 100. Noble Systems Company Details
    Table 101. Noble Systems Business Overview
    Table 102. Noble Systems Contact Center as a Service Product
    Table 103. Noble Systems Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 104. Noble Systems Recent Development
    Table 105. Cisco (BroadSoft) Company Details
    Table 106. Cisco (BroadSoft) Business Overview
    Table 107. Cisco (BroadSoft) Contact Center as a Service Product
    Table 108. Cisco (BroadSoft) Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 109. Cisco (BroadSoft) Recent Development
    Table 110. Evolve IP Company Details
    Table 111. Evolve IP Business Overview
    Table 112. Evolve IP Contact Center as a Service Product
    Table 113. Evolve IP Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 114. Evolve IP Recent Development
    Table 115. Nuance Company Details
    Table 116. Nuance Business Overview
    Table 117. Nuance Contact Center as a Service Product
    Table 118. Nuance Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 119. Nuance Recent Development
    Table 120. Talkdesk Company Details
    Table 121. Talkdesk Business Overview
    Table 122. Talkdesk Contact Center as a Service Product
    Table 123. Talkdesk Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 124. Talkdesk Recent Development
    Table 125. Genesys Company Details
    Table 126. Genesys Business Overview
    Table 127. Genesys Contact Center as a Service Product
    Table 128. Genesys Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 129. Genesys Recent Development
    Table 130. NewVoiceMedia Company Details
    Table 131. NewVoiceMedia Business Overview
    Table 132. NewVoiceMedia Contact Center as a Service Product
    Table 133. NewVoiceMedia Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 134. NewVoiceMedia Recent Development
    Table 135. Content Guru Company Details
    Table 136. Content Guru Business Overview
    Table 137. Content Guru Contact Center as a Service Product
    Table 138. Content Guru Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 139. Content Guru Recent Development
    Table 140. Puzzel (Intelecom) Company Details
    Table 141. Puzzel (Intelecom) Business Overview
    Table 142. Puzzel (Intelecom) Contact Center as a Service Product
    Table 143. Puzzel (Intelecom) Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 144. Puzzel (Intelecom) Recent Development
    Table 145. Orange Business Company Details
    Table 146. Orange Business Business Overview
    Table 147. Orange Business Contact Center as a Service Product
    Table 148. Orange Business Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 149. Orange Business Recent Development
    Table 150. Services Company Details
    Table 151. Services Business Overview
    Table 152. Services Contact Center as a Service Product
    Table 153. Services Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 154. Services Recent Development
    Table 155. Capgemini Company Details
    Table 156. Capgemini Business Overview
    Table 157. Capgemini Contact Center as a Service Product
    Table 158. Capgemini Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 159. Capgemini Recent Development
    Table 160. BT Company Details
    Table 161. BT Business Overview
    Table 162. BT Contact Center as a Service Product
    Table 163. BT Revenue in Contact Center as a Service Business (2016-2021) & (US$ Million)
    Table 164. BT Recent Development
    Table 165. Research Programs/Design for This Report
    Table 166. Key Data Information from Secondary Sources
    Table 167. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Contact Center as a Service Market Share by Type: 2020 VS 2027
    Figure 2. Onshore Outsourcing Features
    Figure 3. Offshore Outsourcing Features
    Figure 4. Global Contact Center as a Service Market Share by Application: 2020 VS 2027
    Figure 5. Telecom & IT Case Studies
    Figure 6. BFSI Case Studies
    Figure 7. Healthcare & Life Sciences Case Studies
    Figure 8. Government & Public Case Studies
    Figure 9. Retail & Consumer Goods Case Studies
    Figure 10. Others Case Studies
    Figure 11. Contact Center as a Service Report Years Considered
    Figure 12. Global Contact Center as a Service Market Size (US$ Million), Year-over-Year: 2016-2027
    Figure 13. Global Contact Center as a Service Market Size (US$ Million), 2016 VS 2021 VS 2027
    Figure 14. Global Contact Center as a Service Market Share by Regions: 2020 VS 2027
    Figure 15. Global Contact Center as a Service Market Share by Regions (2022-2027)
    Figure 16. Global Contact Center as a Service Market Share by Players in 2020
    Figure 17. Global Top Contact Center as a Service Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center as a Service as of 2020
    Figure 18. The Top 10 and 5 Players Market Share by Contact Center as a Service Revenue in 2020
    Figure 19. Global Contact Center as a Service Revenue Market Share by Type (2016-2021)
    Figure 20. Global Contact Center as a Service Revenue Market Share by Type (2022-2027)
    Figure 21. North America Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 22. North America Contact Center as a Service Market Share by Type (2016-2027)
    Figure 23. North America Contact Center as a Service Market Share by Application (2016-2027)
    Figure 24. North America Contact Center as a Service Market Share by Country (2016-2027)
    Figure 25. United States Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 26. Canada Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 27. Europe Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 28. Europe Contact Center as a Service Market Share by Type (2016-2027)
    Figure 29. Europe Contact Center as a Service Market Share by Application (2016-2027)
    Figure 30. Europe Contact Center as a Service Market Share by Country (2016-2027)
    Figure 31. Germany Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 32. France Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 33. U.K. Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 34. Italy Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 35. Russia Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 36. Nordic Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 37. Asia-Pacific Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 38. Asia-Pacific Contact Center as a Service Market Share by Type (2016-2027)
    Figure 39. Asia-Pacific Contact Center as a Service Market Share by Application (2016-2027)
    Figure 40. Asia-Pacific Contact Center as a Service Market Share by Region (2016-2027)
    Figure 41. China Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 42. Japan Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 43. South Korea Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 44. Southeast Asia Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 45. India Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 46. Australia Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 47. Latin America Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 48. Latin America Contact Center as a Service Market Share by Type (2016-2027)
    Figure 49. Latin America Contact Center as a Service Market Share by Application (2016-2027)
    Figure 50. Latin America Contact Center as a Service Market Share by Country (2016-2027)
    Figure 51. Mexico Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 52. Brazil Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 53. Middle East & Africa Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 54. Middle East & Africa Contact Center as a Service Market Share by Type (2016-2027)
    Figure 55. Middle East & Africa Contact Center as a Service Market Share by Application (2016-2027)
    Figure 56. Middle East & Africa Contact Center as a Service Market Share by Country (2016-2027)
    Figure 57. Turkey Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 58. Saudi Arabia Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 59. UAE Contact Center as a Service Market Size YoY Growth (2016-2027) & (US$ Million)
    Figure 60. Five9 Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 61. inContact Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 62. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 63. Genesys Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 64. 8x8 Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 65. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 66. Serenova Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 67. Connect First Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 68. Noble Systems Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 69. Cisco (BroadSoft) Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 70. Evolve IP Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 71. Nuance Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 72. Talkdesk Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 73. Genesys Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 74. NewVoiceMedia Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 75. Content Guru Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 76. Puzzel (Intelecom) Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 77. Orange Business Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 78. Services Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 79. Capgemini Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 80. BT Revenue Growth Rate in Contact Center as a Service Business (2016-2021)
    Figure 81. Bottom-up and Top-down Approaches for This Report
    Figure 82. Data Triangulation
    Figure 83. Key Executives Interviewed
Please ask for List of Figures. Request Sample Report
Companies Included in Reports:
Five9
inContact
Talkdesk
Genesys
8x8
NewVoiceMedia
Serenova
Connect First
Noble Systems
Cisco (BroadSoft)
Evolve IP
Nuance
Talkdesk
Genesys
NewVoiceMedia
Content Guru
Puzzel (Intelecom)
Orange Business
Services
Capgemini
BT
Frequently Asked Questions
Contact Center as a Service report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Contact Center as a Service report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Contact Center as a Service report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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