Global Customer Insight Service Market Research Report 2024

Report ID: 1860922 | Published Date: Sep 2024 | No. of Page: 91 | Base Year: 2023 | Rating: 4.6 | Webstory: Check our Web story
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1 Report Overview
    1.1 Study Scope
    1.2 Market Analysis by Type
        1.2.1 Global Customer Insight Service Market Size Growth Rate by Type: 2017 VS 2021 VS 2028
        1.2.2 Client Needs
        1.2.3 Customer Journey
        1.2.4 Customer Experience
        1.2.5 Others
    1.3 Market by Application
        1.3.1 Global Customer Insight Service Market Share by Application: 2017 VS 2021 VS 2028
        1.3.2 SMEs
        1.3.3 Large Enterprise
    1.4 Study Objectives
    1.5 Years Considered
2 Global Growth Trends
    2.1 Global Customer Insight Service Market Perspective (2017-2028)
    2.2 Customer Insight Service Growth Trends by Region
        2.2.1 Customer Insight Service Market Size by Region: 2017 VS 2021 VS 2028
        2.2.2 Customer Insight Service Historic Market Size by Region (2017-2022)
        2.2.3 Customer Insight Service Forecasted Market Size by Region (2023-2028)
    2.3 Customer Insight Service Market Dynamics
        2.3.1 Customer Insight Service Industry Trends
        2.3.2 Customer Insight Service Market Drivers
        2.3.3 Customer Insight Service Market Challenges
        2.3.4 Customer Insight Service Market Restraints
3 Competition Landscape by Key Players
    3.1 Global Top Customer Insight Service Players by Revenue
        3.1.1 Global Top Customer Insight Service Players by Revenue (2017-2022)
        3.1.2 Global Customer Insight Service Revenue Market Share by Players (2017-2022)
    3.2 Global Customer Insight Service Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
    3.3 Players Covered: Ranking by Customer Insight Service Revenue
    3.4 Global Customer Insight Service Market Concentration Ratio
        3.4.1 Global Customer Insight Service Market Concentration Ratio (CR5 and HHI)
        3.4.2 Global Top 10 and Top 5 Companies by Customer Insight Service Revenue in 2021
    3.5 Customer Insight Service Key Players Head office and Area Served
    3.6 Key Players Customer Insight Service Product Solution and Service
    3.7 Date of Enter into Customer Insight Service Market
    3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Insight Service Breakdown Data by Type
    4.1 Global Customer Insight Service Historic Market Size by Type (2017-2022)
    4.2 Global Customer Insight Service Forecasted Market Size by Type (2023-2028)
5 Customer Insight Service Breakdown Data by Application
    5.1 Global Customer Insight Service Historic Market Size by Application (2017-2022)
    5.2 Global Customer Insight Service Forecasted Market Size by Application (2023-2028)
6 North America
    6.1 North America Customer Insight Service Market Size (2017-2028)
    6.2 North America Customer Insight Service Market Size by Country (2017-2022)
    6.3 North America Customer Insight Service Market Size by Country (2023-2028)
    6.4 United States
    6.5 Canada
7 Europe
    7.1 Europe Customer Insight Service Market Size (2017-2028)
    7.2 Europe Customer Insight Service Market Size by Country (2017-2022)
    7.3 Europe Customer Insight Service Market Size by Country (2023-2028)
    7.4 Germany
    7.5 France
    7.6 U.K.
    7.7 Italy
    7.8 Russia
    7.9 Nordic Countries
8 Asia-Pacific
    8.1 Asia-Pacific Customer Insight Service Market Size (2017-2028)
    8.2 Asia-Pacific Customer Insight Service Market Size by Country (2017-2022)
    8.3 Asia-Pacific Customer Insight Service Market Size by Country (2023-2028)
    8.4 China
    8.5 Japan
    8.6 South Korea
    8.7 Southeast Asia
    8.8 India
    8.9 Australia
9 Latin America
    9.1 Latin America Customer Insight Service Market Size (2017-2028)
    9.2 Latin America Customer Insight Service Market Size by Country (2017-2022)
    9.3 Latin America Customer Insight Service Market Size by Country (2023-2028)
    9.4 Mexico
    9.5 Brazil
10 Middle East & Africa
    10.1 Middle East & Africa Customer Insight Service Market Size (2017-2028)
    10.2 Middle East & Africa Customer Insight Service Market Size by Country (2017-2022)
    10.3 Middle East & Africa Customer Insight Service Market Size by Country (2023-2028)
    10.4 Turkey
    10.5 Saudi Arabia
    10.6 UAE
11 Key Players Profiles
    11.1 Deloitte
        11.1.1 Deloitte Company Detail
        11.1.2 Deloitte Business Overview
        11.1.3 Deloitte Customer Insight Service Introduction
        11.1.4 Deloitte Revenue in Customer Insight Service Business (2017-2022)
        11.1.5 Deloitte Recent Development
    11.2 Ricardo Strategic Consulting
        11.2.1 Ricardo Strategic Consulting Company Detail
        11.2.2 Ricardo Strategic Consulting Business Overview
        11.2.3 Ricardo Strategic Consulting Customer Insight Service Introduction
        11.2.4 Ricardo Strategic Consulting Revenue in Customer Insight Service Business (2017-2022)
        11.2.5 Ricardo Strategic Consulting Recent Development
    11.3 HSO
        11.3.1 HSO Company Detail
        11.3.2 HSO Business Overview
        11.3.3 HSO Customer Insight Service Introduction
        11.3.4 HSO Revenue in Customer Insight Service Business (2017-2022)
        11.3.5 HSO Recent Development
    11.4 McKinsey & Company
        11.4.1 McKinsey & Company Company Detail
        11.4.2 McKinsey & Company Business Overview
        11.4.3 McKinsey & Company Customer Insight Service Introduction
        11.4.4 McKinsey & Company Revenue in Customer Insight Service Business (2017-2022)
        11.4.5 McKinsey & Company Recent Development
    11.5 McMillanDoolittle
        11.5.1 McMillanDoolittle Company Detail
        11.5.2 McMillanDoolittle Business Overview
        11.5.3 McMillanDoolittle Customer Insight Service Introduction
        11.5.4 McMillanDoolittle Revenue in Customer Insight Service Business (2017-2022)
        11.5.5 McMillanDoolittle Recent Development
    11.6 Capgemini
        11.6.1 Capgemini Company Detail
        11.6.2 Capgemini Business Overview
        11.6.3 Capgemini Customer Insight Service Introduction
        11.6.4 Capgemini Revenue in Customer Insight Service Business (2017-2022)
        11.6.5 Capgemini Recent Development
    11.7 Boston Consulting Group
        11.7.1 Boston Consulting Group Company Detail
        11.7.2 Boston Consulting Group Business Overview
        11.7.3 Boston Consulting Group Customer Insight Service Introduction
        11.7.4 Boston Consulting Group Revenue in Customer Insight Service Business (2017-2022)
        11.7.5 Boston Consulting Group Recent Development
    11.8 Accenture
        11.8.1 Accenture Company Detail
        11.8.2 Accenture Business Overview
        11.8.3 Accenture Customer Insight Service Introduction
        11.8.4 Accenture Revenue in Customer Insight Service Business (2017-2022)
        11.8.5 Accenture Recent Development
    11.9 Wunderman Thompson
        11.9.1 Wunderman Thompson Company Detail
        11.9.2 Wunderman Thompson Business Overview
        11.9.3 Wunderman Thompson Customer Insight Service Introduction
        11.9.4 Wunderman Thompson Revenue in Customer Insight Service Business (2017-2022)
        11.9.5 Wunderman Thompson Recent Development
    11.10 LiveAgent
        11.10.1 LiveAgent Company Detail
        11.10.2 LiveAgent Business Overview
        11.10.3 LiveAgent Customer Insight Service Introduction
        11.10.4 LiveAgent Revenue in Customer Insight Service Business (2017-2022)
        11.10.5 LiveAgent Recent Development
    11.11 UserTesting
        11.11.1 UserTesting Company Detail
        11.11.2 UserTesting Business Overview
        11.11.3 UserTesting Customer Insight Service Introduction
        11.11.4 UserTesting Revenue in Customer Insight Service Business (2017-2022)
        11.11.5 UserTesting Recent Development
    11.12 SAS Institute Inc.
        11.12.1 SAS Institute Inc. Company Detail
        11.12.2 SAS Institute Inc. Business Overview
        11.12.3 SAS Institute Inc. Customer Insight Service Introduction
        11.12.4 SAS Institute Inc. Revenue in Customer Insight Service Business (2017-2022)
        11.12.5 SAS Institute Inc. Recent Development
    11.13 Engati
        11.13.1 Engati Company Detail
        11.13.2 Engati Business Overview
        11.13.3 Engati Customer Insight Service Introduction
        11.13.4 Engati Revenue in Customer Insight Service Business (2017-2022)
        11.13.5 Engati Recent Development
12 Analyst's Viewpoints/Conclusions
13 Appendix
    13.1 Research Methodology
        13.1.1 Methodology/Research Approach
        13.1.2 Data Source
    13.2 Disclaimer
    13.3 Author Details

List of Tables
    Table 1. Global Customer Insight Service Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028
    Table 2. Key Players of Client Needs
    Table 3. Key Players of Customer Journey
    Table 4. Key Players of Customer Experience
    Table 5. Key Players of Others
    Table 6. Global Customer Insight Service Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028
    Table 7. Global Customer Insight Service Market Size by Region (US$ Million): 2017 VS 2021 VS 2028
    Table 8. Global Customer Insight Service Market Size by Region (2017-2022) & (US$ Million)
    Table 9. Global Customer Insight Service Market Share by Region (2017-2022)
    Table 10. Global Customer Insight Service Forecasted Market Size by Region (2023-2028) & (US$ Million)
    Table 11. Global Customer Insight Service Market Share by Region (2023-2028)
    Table 12. Customer Insight Service Market Trends
    Table 13. Customer Insight Service Market Drivers
    Table 14. Customer Insight Service Market Challenges
    Table 15. Customer Insight Service Market Restraints
    Table 16. Global Customer Insight Service Revenue by Players (2017-2022) & (US$ Million)
    Table 17. Global Customer Insight Service Market Share by Players (2017-2022)
    Table 18. Global Top Customer Insight Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Insight Service as of 2021)
    Table 19. Ranking of Global Top Customer Insight Service Companies by Revenue (US$ Million) in 2021
    Table 20. Global 5 Largest Players Market Share by Customer Insight Service Revenue (CR5 and HHI) & (2017-2022)
    Table 21. Key Players Headquarters and Area Served
    Table 22. Key Players Customer Insight Service Product Solution and Service
    Table 23. Date of Enter into Customer Insight Service Market
    Table 24. Mergers & Acquisitions, Expansion Plans
    Table 25. Global Customer Insight Service Market Size by Type (2017-2022) & (US$ Million)
    Table 26. Global Customer Insight Service Revenue Market Share by Type (2017-2022)
    Table 27. Global Customer Insight Service Forecasted Market Size by Type (2023-2028) & (US$ Million)
    Table 28. Global Customer Insight Service Revenue Market Share by Type (2023-2028)
    Table 29. Global Customer Insight Service Market Size by Application (2017-2022) & (US$ Million)
    Table 30. Global Customer Insight Service Revenue Market Share by Application (2017-2022)
    Table 31. Global Customer Insight Service Forecasted Market Size by Application (2023-2028) & (US$ Million)
    Table 32. Global Customer Insight Service Revenue Market Share by Application (2023-2028)
    Table 33. North America Customer Insight Service Market Size by Country (2017-2022) & (US$ Million)
    Table 34. North America Customer Insight Service Market Size by Country (2023-2028) & (US$ Million)
    Table 35. Europe Customer Insight Service Market Size by Country (2017-2022) & (US$ Million)
    Table 36. Europe Customer Insight Service Market Size by Country (2023-2028) & (US$ Million)
    Table 37. Asia-Pacific Customer Insight Service Market Size by Region (2017-2022) & (US$ Million)
    Table 38. Asia-Pacific Customer Insight Service Market Size by Region (2023-2028) & (US$ Million)
    Table 39. Latin America Customer Insight Service Market Size by Country (2017-2022) & (US$ Million)
    Table 40. Latin America Customer Insight Service Market Size by Country (2023-2028) & (US$ Million)
    Table 41. Middle East & Africa Customer Insight Service Market Size by Country (2017-2022) & (US$ Million)
    Table 42. Middle East & Africa Customer Insight Service Market Size by Country (2023-2028) & (US$ Million)
    Table 43. Deloitte Company Detail
    Table 44. Deloitte Business Overview
    Table 45. Deloitte Customer Insight Service Product
    Table 46. Deloitte Revenue in Customer Insight Service Business (2017-2022) & (US$ Million)
    Table 47. Deloitte Recent Development
    Table 48. Ricardo Strategic Consulting Company Detail
    Table 49. Ricardo Strategic Consulting Business Overview
    Table 50. Ricardo Strategic Consulting Customer Insight Service Product
    Table 51. Ricardo Strategic Consulting Revenue in Customer Insight Service Business (2017-2022) & (US$ Million)
    Table 52. Ricardo Strategic Consulting Recent Development
    Table 53. HSO Company Detail
    Table 54. HSO Business Overview
    Table 55. HSO Customer Insight Service Product
    Table 56. HSO Revenue in Customer Insight Service Business (2017-2022) & (US$ Million)
    Table 57. HSO Recent Development
    Table 58. McKinsey & Company Company Detail
    Table 59. McKinsey & Company Business Overview
    Table 60. McKinsey & Company Customer Insight Service Product
    Table 61. McKinsey & Company Revenue in Customer Insight Service Business (2017-2022) & (US$ Million)
    Table 62. McKinsey & Company Recent Development
    Table 63. McMillanDoolittle Company Detail
    Table 64. McMillanDoolittle Business Overview
    Table 65. McMillanDoolittle Customer Insight Service Product
    Table 66. McMillanDoolittle Revenue in Customer Insight Service Business (2017-2022) & (US$ Million)
    Table 67. McMillanDoolittle Recent Development
    Table 68. Capgemini Company Detail
    Table 69. Capgemini Business Overview
    Table 70. Capgemini Customer Insight Service Product
    Table 71. Capgemini Revenue in Customer Insight Service Business (2017-2022) & (US$ Million)
    Table 72. Capgemini Recent Development
    Table 73. Boston Consulting Group Company Detail
    Table 74. Boston Consulting Group Business Overview
    Table 75. Boston Consulting Group Customer Insight Service Product
    Table 76. Boston Consulting Group Revenue in Customer Insight Service Business (2017-2022) & (US$ Million)
    Table 77. Boston Consulting Group Recent Development
    Table 78. Accenture Company Detail
    Table 79. Accenture Business Overview
    Table 80. Accenture Customer Insight Service Product
    Table 81. Accenture Revenue in Customer Insight Service Business (2017-2022) & (US$ Million)
    Table 82. Accenture Recent Development
    Table 83. Wunderman Thompson Company Detail
    Table 84. Wunderman Thompson Business Overview
    Table 85. Wunderman Thompson Customer Insight Service Product
    Table 86. Wunderman Thompson Revenue in Customer Insight Service Business (2017-2022) & (US$ Million)
    Table 87. Wunderman Thompson Recent Development
    Table 88. LiveAgent Company Detail
    Table 89. LiveAgent Business Overview
    Table 90. LiveAgent Customer Insight Service Product
    Table 91. LiveAgent Revenue in Customer Insight Service Business (2017-2022) & (US$ Million)
    Table 92. LiveAgent Recent Development
    Table 93. UserTesting Company Detail
    Table 94. UserTesting Business Overview
    Table 95. UserTesting Customer Insight ServiceProduct
    Table 96. UserTesting Revenue in Customer Insight Service Business (2017-2022) & (US$ Million)
    Table 97. UserTesting Recent Development
    Table 98. SAS Institute Inc. Company Detail
    Table 99. SAS Institute Inc. Business Overview
    Table 100. SAS Institute Inc. Customer Insight ServiceProduct
    Table 101. SAS Institute Inc. Revenue in Customer Insight Service Business (2017-2022) & (US$ Million)
    Table 102. SAS Institute Inc. Recent Development
    Table 103. Engati Company Detail
    Table 104. Engati Business Overview
    Table 105. Engati Customer Insight ServiceProduct
    Table 106. Engati Revenue in Customer Insight Service Business (2017-2022) & (US$ Million)
    Table 107. Engati Recent Development
    Table 108. Research Programs/Design for This Report
    Table 109. Key Data Information from Secondary Sources
    Table 110. Key Data Information from Primary Sources
List of Figures
    Figure 1. Global Customer Insight Service Market Share by Type: 2021 VS 2028
    Figure 2. Client Needs Features
    Figure 3. Customer Journey Features
    Figure 4. Customer Experience Features
    Figure 5. Others Features
    Figure 6. Global Customer Insight Service Market Share by Application in 2021 & 2028
    Figure 7. SMEs Case Studies
    Figure 8. Large Enterprise Case Studies
    Figure 9. Customer Insight Service Report Years Considered
    Figure 10. Global Customer Insight Service Market Size (US$ Million), Year-over-Year: 2017-2028
    Figure 11. Global Customer Insight Service Market Size, (US$ Million), 2017 VS 2021 VS 2028
    Figure 12. Global Customer Insight Service Market Share by Region: 2021 VS 2028
    Figure 13. Global Customer Insight Service Market Share by Players in 2021
    Figure 14. Global Top Customer Insight Service Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Insight Service as of 2021)
    Figure 15. The Top 10 and 5 Players Market Share by Customer Insight Service Revenue in 2021
    Figure 16. North America Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 17. North America Customer Insight Service Market Share by Country (2017-2028)
    Figure 18. United States Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 19. Canada Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 20. Europe Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 21. Europe Customer Insight Service Market Share by Country (2017-2028)
    Figure 22. Germany Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 23. France Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 24. U.K. Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 25. Italy Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 26. Russia Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 27. Nordic Countries Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 28. Asia-Pacific Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 29. Asia-Pacific Customer Insight Service Market Share by Region (2017-2028)
    Figure 30. China Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 31. Japan Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 32. South Korea Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 33. Southeast Asia Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 34. India Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 35. Australia Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 36. Latin America Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 37. Latin America Customer Insight Service Market Share by Country (2017-2028)
    Figure 38. Mexico Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 39. Brazil Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 40. Middle East & Africa Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 41. Middle East & Africa Customer Insight Service Market Share by Country (2017-2028)
    Figure 42. Turkey Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 43. Saudi Arabia Customer Insight Service Market Size YoY Growth (2017-2028) & (US$ Million)
    Figure 44. Deloitte Revenue Growth Rate in Customer Insight Service Business (2017-2022)
    Figure 45. Ricardo Strategic Consulting Revenue Growth Rate in Customer Insight Service Business (2017-2022)
    Figure 46. HSO Revenue Growth Rate in Customer Insight Service Business (2017-2022)
    Figure 47. McKinsey & Company Revenue Growth Rate in Customer Insight Service Business (2017-2022)
    Figure 48. McMillanDoolittle Revenue Growth Rate in Customer Insight Service Business (2017-2022)
    Figure 49. Capgemini Revenue Growth Rate in Customer Insight Service Business (2017-2022)
    Figure 50. Boston Consulting Group Revenue Growth Rate in Customer Insight Service Business (2017-2022)
    Figure 51. Accenture Revenue Growth Rate in Customer Insight Service Business (2017-2022)
    Figure 52. Wunderman Thompson Revenue Growth Rate in Customer Insight Service Business (2017-2022)
    Figure 53. LiveAgent Revenue Growth Rate in Customer Insight Service Business (2017-2022)
    Figure 54. UserTesting Revenue Growth Rate in Customer Insight Service Business (2017-2022)
    Figure 55. SAS Institute Inc. Revenue Growth Rate in Customer Insight Service Business (2017-2022)
    Figure 56. Engati Revenue Growth Rate in Customer Insight Service Business (2017-2022)
    Figure 57. Bottom-up and Top-down Approaches for This Report
    Figure 58. Data Triangulation
    Figure 59. Key Executives Interviewed
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Companies Included in Reports:
Deloitte
Ricardo Strategic Consulting
HSO
McKinsey & Company
McMillanDoolittle
Capgemini
Boston Consulting Group
Accenture
Wunderman Thompson
LiveAgent
UserTesting
SAS Institute Inc.
Engati
Frequently Asked Questions
Customer Insight Service report offers great insights of the market and consumer data and their interpretation through various figures and graphs. Report has embedded global market and regional market deep analysis through various research methodologies. The report also offers great competitor analysis of the industries and highlights the key aspect of their business like success stories, market development and growth rate.
Customer Insight Service report is categorised based on following features:
  1. Global Market Players
  2. Geopolitical regions
  3. Consumer Insights
  4. Technological advancement
  5. Historic and Future Analysis of the Market
Customer Insight Service report is designed on the six basic aspects of analysing the market, which covers the SWOT and SWAR analysis like strength, weakness, opportunity, threat, aspirations and results. This methodology helps investors to reach on to the desired and correct decision to put their capital into the market.

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