Social customer service is the practice of proactively listening for and responding to support issues on social channels.

Market Analysis and Insights: Global Social Media Customer Service Software Market
The global Social Media Customer Service Software market size is projected to reach US$ XX million by 2027, from US$ XX million in 2020, at a CAGR of XX% during 2021-2027.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Social Media Customer Service Software market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Social Media Customer Service Software market in terms of revenue.
On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Social Media Customer Service Software market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Social Media Customer Service Software market.

Global Social Media Customer Service Software Scope and Market Size
Social Media Customer Service Software market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Social Media Customer Service Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

Segment by Type
On-Premise
Cloud-Based
SaaS

Segment by Application
SME (Small and Medium Enterprises)
Large Enterprise

By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA

By Company
Brand Embassy
Brand24
Conversocial
Coosto
Copiny
Desk.com Inc
Deskero
eGain
Engage
Freshdesk
Hootsuite
inSided
Interactions
Khoros Care
LogMeIn Inc
NapoleonCat
Sentiment
Sleek
Socialbakers
SoDash
Sparkcentral
Sprinklr
Sprout Social
ThoughtBuzz
Zoho